Help & FAQs

Frequently Asked Questions

How do I login to my course?

When you enroll you will receive an email with a link to your course. But if you don’t have that handy, you can click the Login button on the top right of the Proficiency1 home page. Read more about logging in.

How do a I navigate through my course and change the video settings?

Here is a quick guide on how to do all that.

How do I request a refund?

Easy. You can use the Contact link inside any Proficiency1 course Just send an email to us at and let us know who you are and which course you want a refund for.

Can I take courses on my phone?

Absolutely. We know you’re busy and looking for ways to make every minute count. Our courses are all available through the Teachable app for iOS in the Apple App Store.

What are your courses be like?

Our first offerings are self-paced courses ranging from roughly two to eight hours in length, with a modular design that makes them easy to complete. They combine video, screencasts, and other elements. In the future, we will offer live webinar courses.

Do all your courses come with lifetime access?

Yes they do! We want P1 to be part of your career support toolset for the long haul.

I’m an expert — how do I work with Proficiency1?

We’d love to hear from you. We’re always looking for the next great course. Email us at

Can I take these courses if I’m not in the United States?

Absolutely! That’s the beauty of the internet.

I’m a business — how do I partner with Proficiency1?

We’re only as great as our partners. Give us a shout at

What if I don’t see a course I’d like to see?

Tells us about it. In fact, email us right now at

I’m in the media or run a blog — how do I reach out to Proficiency1?

We would love to connect. Shoot us an email at

Try a Free Course:

An Insider’s View on Being a CIA Analyst: Pros, Cons, and Tips for Applicants

Instructor: Chris Savos

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